Privacy Policy

At JH Carpet Cleaning Liverpool, we are committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or contact us for our services.

Who We Are

JH Carpet Cleaning Liverpool is a Liverpool-based carpet and upholstery cleaning service operating across Merseyside.

Contact Details:

Phone: 07860 772621
Address: Liverpool, Merseyside
Email: info@jhcarpetcleaningliverpool.com

What Information We Collect

JH Carpet Cleaning Liverpool is a Liverpool-based carpet and upholstery cleaning service operating across Merseyside.

Information You Provide Directly:

• Full name

• Contact number

• Postcode/Area

• Details about the service required

• Property or room details you include in the enquiry form

How We Use Your Information

We use your information to:

• Provide free quotes

• Respond to enquiries

• Schedule appointments

• Deliver our carpet and upholstery cleaning services

• Improve our website and services

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Consent – When you submit a form or contact us

• Contractual necessity – To provide cleaning services you request

• Legitimate interest – To improve our services and respond to enquiries

• Legal obligation – For accounting or regulatory requirements

Data Sharing

• With trusted service providers (e.g., website hosting or email services)

• If required by law or regulatory authorities

All third parties are required to respect the security of your personal data.

Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies help us:

• Understand website performance

• Improve navigation

• Measure visitor engagement

You can disable cookies through your browser settings at any time.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).